Mobile's definitely in fashion for UK retailer Up Against The Wall.
Today, the company announced that their first mobile marketing campaign has achieved an impressive 63% double opt-in rate.
Working with mobile marketing firm Ping Mobile, sought to connect with the retailer's customer base - high-end fashion conscious consumers who want to be in the know - and mobile seems to have been a perfect match of target and channel.
"It's a very specific audience that expects high value for their money, and so we were looking to find a new way to communicate directly with this specific hip hop-oriented audience," said Tim Nicholson, Director of Marketing for Up Against The Wall, in a statement. "The 63% response rate has truly exceeded our initial expectations"
Indeed, it's pretty impressive - and a perfect example of how to do mobile right. Users text in the word "UP" to the short code 74642 and receive an initial discount on merchandize. The effort paid off in additional foot-traffic and revenues for its stores.
But then, the company sent a follow-up message to each initial respondent, asking them to reply if they wished to receive additional communications and offers from Up Against The Wall in the future. The users who replied with their permission were added to the exclusive mobile marketing list for Up Against the Wall.
As Nicole Mayraz, Ping Mobile's EVP, explains it: "Our goal has always been to assist our clients in achieving the short-term targets of the initial mobile campaign, while at the same time maintaining a strong focus on the long term results by delivering value-added content to the users, tracking the redemption results and creating a true, long term relationship between client and consumer."
To put a fine point on it, only 1% of those who have opted in to receive ongoing messages have unsubscribed.
In BRANDING UNBOUND the book, I point to these kinds of campaigns as a compelling business case for mobile - not as an advertising platform with ads delivered long side mobile content (though there can be situations where that makes sense) - but as a response mechanism that enable consumers, at their own initiation to interact with and transact with brands they know and trust through the most measurable, personal, and direct link between brands and consumers ever devised.
To learn more about UATW's mobile initiative, click here.
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